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FNB CEO says phishing scam was behind clients’ losses

Last week, FNB and MTN came under fire from angry clients who claimed they’d lost hundreds of thousands of rands in a SIM swapping scam.

To make matters worse, a forensic expert who is representing some of the victims, went on record alleging that the SIM Swap scam had to be the result of an inside job at either FNB or MTN or both.

“The two companies involved would love you to believe that this is phishing and that people are inadvertently giving out their banking details. That is not so,” Dr David Klatzow told Fin24.

After tapping up some cyber security experts last week, htxt.africa learned that Dr Klatzow’s allegation may not be entirely accurate. Now, FNB has stepped into the fray to present its version of events.

FNB CEO Jacques Celliers, who was interviewed on The John Maytham Show at the weekend, has insisted a clients were the victims of a phishing scam – and that no evidence points to FNB employees being part of it.

“I am very pleased to say that at this stage there is no data that has been shared with us that is pointing to any inside activity,” Celliers told Maytham.

“The two cases that were shared on CapeTalk have been confirmed as phishing cases and we have shared the information with the customers,” he added.

MTN also moved to address allegations that its employees were involved in the scam last week.

“As far as we are aware, nobody in MTN performed a SIM swap without being requested to do so, however, the matter is currently being investigated,” Senior Manager of PR and Communications at MTN SA, Bridget Bhengu told htxt.africa.

If you’re worried about how secure your data may be and you want to protect yourself from phishing scams, SIM swap scams and social engineering, keep it locked here on htxt.africa. We’ll be posting a guide on how to stay protected later today.

 

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