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Post Office’s new app lets you easily track your parcels

The South African Post Office has launched a new mobile app that lets you easily track your parcel in the mail and find a branch nearest to you.

Simply named, South African Post Office the Android and iOS app tracks both domestic and international parcels using the unique tracking number.

As with online tracking, it immediately reports where the item was dispatched from, where it was scanned en route and the name of the person who collected it.

Alternatively, you can simply scan the barcode of the track-and-trace label to track the item.

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“This is intrinsic to our new trajectory of modernising our services as a Group, with technology being the critical enabler for customer solutions. More efforts are underway to ensure reliable customer service,” Post Office Chief Information Officer, Mthoko Mncwabe said in a statement.

The app’s “find a branch” feature uses satellite navigation to locate where you are, and then provides all Post Office branches within a radius of 10 kilometres within your current street address and contact details.

South African Post Office will also show you whether or not motor vehicle licence renewals can be done at each branch.

“Reliability and convenience are compelling requirements for customers in the 21st century. As SA Post Office, we have adopted the use of technology to enhance our customers’ experience,” said Mncwabe.

The Post Office first ventured into a more modernised way of doing things after launching a digital mailing service for sensitive documents to ensure faster, safer and cheaper delivery, back in May.

“It can be legally used where the law requires paper-based registered mail, but is has great cost and convenience benefits.  We will continue to develop ecommerce products that give our customers convenience and a great experience,” Mncwabe ended off.

Download the app on Google Play or iTunes.

[Source – Post Office]

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