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Joburg Water and Roads are living in the future

Spotted on Twitter just now: an exchange between the Johannesburg Roads Agency and Johannesburg Water in which the two departments apparently co-ordinate a repair to a burst main on Outspan and West in three messages of 140 words or less.

Forget spending millions of rand on linked databases and shared call centres. Kudos.

Looking back at JRA’s Twitter feed, this kind of interaction has become increasingly common since the launch of its Find&Fix app a month ago. It regularly uses the feed to alert Eskom to power issues (usually traffic light related) too.

Eskom, however, doesn’t reply as often.

Living in the future? Open democracy in action? Or simply washing your dirty laundry in public? I can’t quite decide.

[Image – CC 3.0 BY NC ND FreeFoto]

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