Johannesburg Road Agency (JRA) sends word that its Find&Fix app – which allows anyone to report broken traffic lights, potholes, missing manhole covers and so on – has logged a whopping 9 749 issues since its launch in May this year. According to the agency, 5 728 Joburg residents have registered to use it on iOS, Android and Windows.

It’s also won some awards, so hurrah!

The app itself is part of a huge internal effort to streamline the agency and reduce the amount of work that goes into administering repair crews and despatching workers to fix problems. Just as important, it’s a very good way of communicating issues around what’s not working and where with road users.

While proving its efficacy is clearly going to require time and comparative studies, anecdotally I can say that the pothole outside my house – which stayed open for weeks – was fixed within 24 hours of me actually remembering the app exists. That’s probably a coincidence, of course.

Adam is the Editorial Director at htxt media. He has been writing about technology for almost two full decades now. In a previous life, he was the editor of PC Format and Digital Camera Shopper in the UK, before going on to work as a freelance journalist for seven years. His work has appeared in or on Stuff, The Guardian, Linux Format, TechRadar, Wired.co.uk, PC Gamer, Green Futures, The Journalist, The Ecologist and The Review. Adam moved to South Africa in 2012 and loves 3D printers, MakerFairs and tech hubs. He hates seafood. None of his friends remember this when cooking.