Have you ever had to painfully verify that you are actually indeed you when logging into a website? It can be a rather painful experience if you have to submit your date of birth, blood type and your mother’s first home address just to get assistance or change your details.
Well, Vodacom is hoping to change all that with a new type of security access – voice biometrics. When logging into the My Vodacom app to make changes to your account, you will now have the option to record a voice sample for Voice Password.
“In future interactions, all that is needed is to repeat a pass-phrase for the system to verify against the recorded voice print. Access will then either be granted, or in the instance that the voice print is not recognised, the user will be informed that they have provided invalid credentials,” Vodacom said in a press statement.
According to the mobile operator, around 80% of consumers are in favour of using their voice as a security measure and login option, as it is seem to be more secure and is viewed as a convenient authentication experience.
Vodacom explained that it decided to start using voice biometrics in its effort to stamp out identity theft and fraud. It also difficult to spoof someone’s natural voice pattern to attempt a login, as each voice has distinct details that the authenticator will be able to pick up.
“Logging in can be a tedious experience – it’s always been a necessary but somewhat inconvenient process. Voice Password changes this and gives Vodacom customers a simpler, worry-free customer experience. It’s a great example of using technology in a win-win, increasing convenience and at the same time improving security” said Dee Nel, Managing Executive of Vodacom Customer Care.
Vodacom isn’t the only company working in this field either. South African payments specialist Net1 already uses voice biometrics in some call centres to defend against fraud when someone calls impersonating you.[Image – CC by 2.0/Tess Watson]