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Ekurhuleni launches new online payments portal

In December last year many residents in the Ekurhuleni metropolitan area experienced issues when it came to viewing their municipal statements on the metro’s online payment portal.

Thankfully, the metro has released an updated online portal which it says will now make payments easier to keep track of and to view statements online.

The e-siyakhokha online payment system now sports an overhaul which will address a number of technical glitches, including the functionality to detect statement integration failure.

One major issue encountered by Ekurhuleni residents in December was the fact that they couldn’t access their statements – and in return they didn’t know who much to pay the municipality. It created tension and lead to some being cut off from basic services.

Using e-siyakhokha, residents can also now pre-date their payments, so that they can ensure a fully paid municipal bill when they will be away from home, like when traveling on holiday.

“The municipality sincerely apologises for the inconvenience caused to customers who could not view their December statements. Ratepayers are encouraged to continue utilising the online platform that has been introduced for their convenience,” said Ekurhuleni spokesperson Themba Gadebe, in a media statement.

[Source – SA News, Image – CC by 2.0/George Redgrave]

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