What do you do when you need a minor repair on your Samsung phone, but don’t want to wait while it gets sent to a repair centre?
Most mobile manufacturers have this option, but often doing repairs this way (even for the smallest issue) can take a few days which is why customers end up at independent phone and tablet repair shops like iFix.
But Samsung South Africa has just announced that at selected Samsung Brand Stores, customers can now make use of the Samsung Quick Repair Service (QRS).
The service has been designed to repair minor issues as quickly as possible, and the mobile phone doesn’t even have to leave the store.
“We recognise that our customers already have demanding schedules and cannot afford to wait in queues getting their devices fixed or software upgraded,” says Richard Chetty, service director at Samsung Electronics SA, in a media statement.
Chetty explained that Samsung users can make use of the QRS for “maintenance of cellular devices and tablets, and the repair of screens, motherboards and cameras. Users can also go to one of the QRS to get software updates, transfer data from one Samsung device to another, and get assistance in setting up an email account.”
Naturally, the key to the service is speed.
“90% of repairs can be done within the hour but some of the more complex issues may need a longer waiting period in order to ensure that the job gets done correctly and the mobile device returns to the consumer in a fully functional state,” concludes Chetty.
According to Samsung, there’s no extra charge for the express repairs either: phones to be fixed under warranty will be done on the spot for free, and ancillary repairs will be charged at the normal amount.
Smashed your phone and can’t find a nearby official store? Apparently Samsung has also just cut the ribbon on two more shops, one in Westville, Durban and one in Somerset West, Cape Town, so you might be in luck.