MTN says it is committed to ending the strike by the Communication Workers Union (CWU) employees whose demands include a ten percent wage increase and bonus payment of 16 percent per year.
In a press release noting that the ‘no-work, no-pay’ principle would be applied to all workers who are on strike, MTN’s Chief Human Resources Officer Themba Nyathi said that they are working tirelessly to find common ground with striking workers.
“We remain committed to working tirelessly to find a middle ground with the protesting employees in order to find a win-win outcome so that we can all focus on our operations.”
Nyathi adds that the company’s operations are “still working optimally” despite reports they have noted alleging that some non striking workers are being assaulted and intimidated.
Hundreds of MTN employees, mainly working in call centers and service branches, downed tool on Wednesday to voice their disapproval with their salaries, not enough weekend pay, and what they call a lack of transport money.
“As a law abiding and responsible corporate citizen, MTN respects the employees’ rights of assembly and association as enshrined in the constitution. MTN respects the employees’ rights to protest as long as this is done within the confines of the law and the spirit of the Constitution,” MTN said in a media statement.
The strike action has had some impact on services delivered to consumers, as MTN said that intermittent service disruptions has occurred. On Wednesday htxt.africa tried to phone the Call Center on 808, but the call cut off even before it started to ring.
“Our operations are still working optimally even though minor disturbances have been reported. Our network coverage across the country is working as well, however our call centre has been impacted but the impact was mitigated by re-routing calls to facilities that were not affected by the strike. These call centres performed satisfactorily under trying circumstances. We shall continue to monitor the situation closely, periodically review the contingency plans we have in place and report on the impact,” explained Nyathi.