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PayPal clarifies how it will use its powers of robocalling

Earlier this month we reported on PayPal’s new terms and conditions that kick in on the 1st of July, and how agreeing to them grants PayPal the right to make automated calls and send SMSes to its customers.

Concerns raised at the time included worries that the changes meant PayPal could bombard customers with unsolicited marketing messages, and now the company has amended its terms and conditions clarifying how it intends to use its powers, and it’s actually quite reassuring.

According to a report on Engadget, PayPal’s tweaked new terms and conditions say it will only ever contact people via automated messages – “robocalling” as the internet calls it – over matters of debt collection, to warn customers of possibly-fraudulent activity on their accounts and in order to tackle fraud cases.

But don’t think PayPal is doing this out of the goodness of its heart. Apparently “robocalls” violate federal laws in the US meant to curb automated marketing calls, and amending its terms and conditions in this way keeps PayPal in the government’s good books.

The question of what to do if you don’t like the new terms and conditions, however, remains unchanged: the only recourse objecting PayPal users have is still to cancel their accounts entirely.

Still, it’s progress of a sort.

[Source – Engadget]

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