First National Bank (FNB) gave its website and mobile app a bit of an overhaul two years ago, much to the frustration of many online users – and it seems like it will be doing it again.
However, the changes that are coming to the FNB portals won’t be as drastic as when the bank decided to completely change the look and the way the sites operated.
“We are pleased to announce that on the 14th of February we will be releasing a unified look for our Digital Banking platforms including fnb.co.za and the FNB App for smartphones and tablets. Once you login, you will find everything in the same place,” a mail to customers state.
In short, the website and the mobile app will have the same look and feel, so it will reduce the chances of confusion when making use of both portals.
What FNB means in terms of “a unified look”, is that both portals will feature fresh new colours, and a modern style for the product pages.
It also issued an advisory, that users should always make sure that they are connected to www.fnb.co.za into their browser.
“We will never ask you to log in from an email or SMS, or ask for your username and password over the phone or in our branches.”