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South Africans increasingly dissatisfied with electricity service delivery

South Africans felt the quality of electricity supply they received wasn’t as good in 2015 when compared to 2014, according to Statistics South Africa (StatsSA).

StatsSA released its annual General Household Survey (GHS) conducted from January to December 2015 aimed at determining the progress of development and service delivery in the country.

The survey revealed that 60.2% of South African households rated the quality of their electricity supply service as good compared to 66.5% in 2014 and 68.2% in 2013.

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The table above shows that the Eastern Cape (46.4%) showed the least level of satisfaction with its electricity service compared to the Western Cape, which showed the highest level (73.3%).

Looking at which are the main sources of energy in each province, it’s no wonder that those in the Eastern Cape and Limpopo aren’t happy with the rate of electricity service delivery, seeing as both provinces also show the lowest number of population using electricity as their main source of power to cook.

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“The use of electricity as a main source of energy for cooking was highest in Free State (86.9%), Northern Cape (85.9%) and Western Cape (85.4%) and lowest in more rural provinces such as Limpopo (60%), Eastern Cape (73%) and Mpumalanga (74%) where alternative fuels such as wood are, perhaps, more accessible and affordable,” StatsSA said.

Loadshedding could also be a major contributing factor seeing as widespread outages began escalating again in 2014 and 2015 around the country, particularly in the winter months.

Overall, the percentage of South African households that were connected to the mains electricity supply increased from 77.1% in 2002 to 85.5% in 2015.

The largest increases in percentage points were noted in Eastern Cape (+27%), Limpopo (+20.4%), KwaZulu-Natal (+12.8%) and Mpumalanga (+11.9%).

“Households in Limpopo (92.9%) and Northern Cape (92.4%) were most likely to have access to electricity, however, those in KwaZulu-Natal (81.7%) and Eastern Cape (82.3%) were least likely to have access,” StatsSA said.

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[Source – StatsSA, image – CC tookapic]

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