[UPDATE]

“FNB can now confirm that there’s functionality on ATMs, Point of Sale terminals, with limited functionality currently on online banking. Our technicians continue to work hard to restore connectivity across all channels. We apologise to our customers for the inconvenience caused.”

[ORIGINAL STORY]

First National Bank customers experienced some connectivity issues on Tuesday morning, with many complaining on social media that they were unable to login or transact.

Is there a system issue @Rbjacobs?
I’m failing to login into my cellphone banking and FNB App

— Simphiwe Mlotshwa (@Marlobisa_M) October 11, 2016

uh, is FNB down?

— Honourable Speaker (@Pyfagorass) October 11, 2016

@FNBSA The FNB app is offline at present #fnb #fnbapp #onlinebanking

— Hein Garbers (@garbersh) October 11, 2016

The bank has acknowledged that there is indeed an issue, but no time frame has been given as to when the issue will be rectified.

“FNB is aware of a connectivity issue that is impacting access to its services. The bank apologises to impacted customers for the inconvenience caused. We wish to assure our customers that we are working hard to resolve the matter and restore services. We will continue to provide updates,” said Mo Hassem, the bank’s chief information officer.

At this point it is still unclear as to what the cause of the outage is, or if it is related to the recent update to the mobile app.