City Power has set itself a target of installing 18 000 new prepaid electricity meters in various areas in Joburg over the next three months.
The city’s power entity said this is part of its bid to deliver prepaid meters across the city, to improve customer service and lower the cost of consumption.
“The aim of the rollout of prepayment meters is to ensure better service for customers as the new meters have improved communication capacity and new features. With a prepaid meter, power is cheaper because the prepaid system doesn’t include additional charges a post-paid meter would impose, such as service and network access charges. With a prepaid meter you only pay for what you consume,” said City Power’s Hloni Motloung.
The rollout covers both business and residential customers, with preference given to those experiencing problems such as the lack of access to properties to read meters, faulty meters and illegal and “bridged” connections.
The meters will be divided among the following the suburbs:
- Fleurhof (4 000)
- Pennyville (4 000)
- Naturena (4 000)
- Ennerdale (5 752)
- Bramley (700)
- Westdene (700)
According to Motloung, customers in these suburbs will first receive a notice from City Power alerting them of the move to install the new prepaid meter. Customers will be required to contact the entity to arrange installation.
A City Power official will afterwards arrive with a vending book on the premises on the agreed date to remove the existing meter and replace it with a new prepaid one. The new prepaid meter will be preloaded with 10 units and the customer will be urged to buy additional units as soon as possible.
City Power does not allow customers to use their own private companies to install meters. Only Voltex, Actom and Landis+Gyr have been contracted to do so.
Motloung urged customers to respond within seven days of the delivery of the City Power replacement notice. Failure to do so may result in the power utility terminating supply.