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FNB named Southern Africa’s best retail bank


FNB has been awarded yet another accolade after being named Best Retail Bank in Southern Africa at the recent annual Banker Africa – Southern Africa Awards 2017.

The Banker Africa Awards recognise financial institutions that offer best-in-class services that meet the needs and exceed the expectations of customers.

They also seek to promote excellence and competition among entities that set new standards in quality of service, best practice and financial performance.

The winners in each category of the awards were selected by registered readers of CPI Financial products and services, mainly peers in the financial services industry.

“Our fundamental commitment is to deliver on our brand promise of helpfulness, which manifests in the range of innovative solutions we offer our customers. This is one of the reasons we continue to build a compelling digital offering which incorporates unique solutions such as FNB Connect, Smart Devices and a world-class Banking App that seamlessly integrates our services,” said Faye Mfikwe, FNB Chief Marketing Officer.

“Over the years, FNB has been migrating customers to digital platforms across various touch-points, including its branches which are now equipped with digital zones.  During the recent interim results announcement, the bank remarked that it continues to see reasonable growth in the adoption of its digital banking platforms as well as market share,” the bank said.

Some of FNB’s most recent awards include Best Foreign Exchange Provider – 2016/2017, Most Innovative Bank in Africa – FinTech Awards 2016 and Best Online Financial Service Platform – PriceCheck Awards 2016.


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