8 Communication continues to converge

Communication and its associated technologies are changing, and people are doing it in very different ways today than they were even five years ago; this is according to Danny Drew, the South African MD of Avaya’s local office.

Avaya specialises in “customer engagement technologies” that give its customers the option to communicate in whichever way they wish. Drew told us the company has seen a dramatic shift in the way its customers make use of the communication tools available to them, to the point where Avaya has shifted its product offerings to accommodate that shift.

Today, Avaya’s “Powered by Avaya” cloud-based offerings deliver unified communications, contact centre and video conferencing solutions that its partners can customise for their customers, right down to small requirements like an app that reconnects customers to the call centre agent they were talking to in the event of a call drop. The modular nature of the solution also means it’s easier than ever for Avaya’s partners to pick and choose and pay for only those functions that suit their customers’ specific needs.

Avaya’s communications solutions are available to businesses of all sizes, too, meaning everyone from the smallest start-ups all the way up to huge enterprises can make use of them. Expect companies like Avaya to continue refining their communications services and solutions to deliver tailor-made, highly targeted communications services now and in the future.

Next: Artificial Intelligence

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Deon got his first taste of PC gaming at the tender age of 11 when his father bought an 8088 XT, ostensibly to "help him with his homework". Instead, it introduced him to Leisure Suit Larry, King Graham, Sonny Bonds and many more, and Deon has been a PC gamer and hardware enthusiast ever since. He landed his first professional writing gig in 2006 at a prestigious local PC magazine, a very happy happenstance as he got to write for a living about things he loves - tech, PCs, gaming, and everything in between. He's been writing about it all ever since, and loves every minute of it.