FNB has told htxt.africa that access to all of its banking services has been restored.
“The bank apologises to impacted customers for the inconvenience caused,” said FNB Technology spokesperson Peter Alkema.
FNB’s online services appear to be down for many customers this morning.
A call to the FNB Customer Contact Centre reveals that the financial services provider is experiencing limited functionality.
Some users appear to be able to log into FNB’s online portals but are met with a message that they will only be access a limited number of features such as viewing their balances and making payments and transfers.
Other users cannot access FNB services at all.
A quick look at Twitter suggests that the problem is not limited to the bank’s online services with a number of users reporting that transactions have gone through but are not being received by the merchant.
Can someone look into this because the bank ques are ridiculous lol
— Noluthando Nkosi (@allthingsthando) December 1, 2017
@Rbjacobs FNB systems are down in the branches. I can’t collect my new bank cards
— Donovan Turvey (@donovan_turvey) December 1, 2017
“FNB is aware of an intermittent technical issue that is impacting access to select services. The bank apologises to impacted customers for the inconvenience caused,” said FNB Technology spokesperson Peter Alkema in a statement sent to htxt.africa.
“We are working hard to resolve the matter and restore services,” added Alkema.
For now FNB customers can contact the bank through its contact centre on 087 575 0000.