British Airways has alerted customers that its systems were breached in August resulting in some 380 000 payment details being compromised.
The hack reportedly took place on 21st August and the hackers appear to have remained on the airline’s system until 5th September according to a statement by British Airways. This hack affects any customers that made or changed bookings between 22:58 BST August 21st 2018 and 21:45 September 5th 2018.
The airline says that travel and passport details were not compromised and it has contacted the police and relevant apologies while British Airways chairman, Alex Cruz, apologised to customers.
“We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously,” said Cruz.
But customers are not happy with how British Airways is dealing with this situation.
“I’m currently on the phone with your apparently unbriefed call centre. So far I’ve been told: 1) They don’t know what was stolen and which cards I need to cancel. 2) All flights I booked on cards that were hacked will be reimbursed (I guess not!),” wrote one customer on Twitter.
“With respect, the onus is on you. If I didn’t watch the news this morning, I would have no idea. Your boss man said everyone has been contacted. I have not & I’m a frequent flyer member,” wrote another and so it continues.
British Airways customers are being asked to contact their banks and “follow their recommended advice” which would likely be to cancel the card that was compromised in the hack.
The airline has said that the incident has been resolved and customers can check-in and making bookings on the website.
While we wait for more information about this hack we recommend customers contact their banks immediately and then visit the FAQ page British Airways set up for additional information.