If you head down to an FNB branch today chances are you are in for a big surprise.
The financial institution today announced that it had increased the number of branches with WiFi connectivity to 603, up from 383 in February 2017.
“The expansion of WiFi connectivity across our branch network is primarily aimed at giving customers easy access to digital banking platforms. The digital journey is enabled through sustained investment in infrastructure which continues to be intensified through consistent innovation across branches. As we evolve and build the branch of the future, we would like customers to be part of the journey as well,” chief executive officer of FNB Points of Presnece, Lee-Anne van Zyl said in a statement.
As many FNB customers are aware, data used to access the FNB app for smartphones was and still is zero-rated across all major local networks. So why then is FNB giving customers WiFi access at its branches?
The simple answer is that folks still go into branches.
The bank says that an increasing number of clients are making use of Digi Zones within branches to access online banking services.
“The increase in the number of WIFI enabled branches simply means more customers now have an option to bank digitally in a cost-effective manner,” adds van Zyl.
The CEO concludes by saying that FNB is using technology to drive financial inclusion while also giving customers an array of banking options.