Recently, MultiChoice announced a “realignment” of its Customer Care and walk-in centres.

This comes as a result of customers changing how they interact with MultiChoice. The firm says that customers are increasingly moving toward self-service and digital solutions to interact with MultiChoice.

The sad news is that as a result of this realignment, the jobs of some 2 194 employees is at risk.

As such, MultiChoice has said that the consultation process with these employees has begun.

“We are committed to the intent and the spirit of the Section 189 A process as outlined in the Labour Relations Act, and as MultiChoice leadership we will continue to engage impacted employees across the country during the stipulated consultation period to ensure a reasonable conclusion,” MultiChoice Group chief executive officer, Calvo Mawela said in a statement.

As part of the consultation process, MultiChoice says that it will make new roles available for multi-skilled employees, with “the expertise, skills and technological prowess to enhance the customer experience.”

The firm goes on to say that it is has followed all appropriate processes and procedures set out in the Labour Relations Act from the outset of this realignment.

With the jobs of 2 194 employees at risk, we are curious to see how many people are eventually let go. While we understand that things are shifting toward a digital and online-first space locally, we do wish we saw more companies embarking on training exercises to upskill and relocate existing staff before making everybody nervous at the prospect of losing their job.

MultiChoice said that additional communication about the consultation process would follow in due course.