Earlier this month the University of South Africa (Unisa) promised its students that results from the October / November 2019 exam period would be available by 20th December. Not only has it failed to honour this promise, but it has now shuttered for the holiday season.

On 20th December, after many students found that their results had not shown up, they received this email:

“Dear Student. If you have exam results outstanding, please check your myLife e-mail from midnight tonight (Friday 20 December 2019) and throughout the weekend. Your exam results will be sent to your myLife e-mail account, starting from midnight on Friday 20 December 2019.”

After a tense weekend of waiting many were still left without their results when Monday 23rd December came and went.

We’ve also seen some receiving the aforementioned emails with the outstanding exams not provided, making them pointless.

As the rightfully annoyed learners took to places like Twitter to try and find out what was going on, Unisa issued this announcement:

“Season’s greetings. May you have a wonderful festive season. Kindly note that the Unisa will officially close at 12:00, Tue 24 Dec 19 for recess. We look forward to serving you when the registration begins on Fri 3 Jan 20. Remember you can register online http://unisa.ac.za/register,” The university wrote on Twitter, accompanied by the image above.

With the registration date now on the horizon and the university closed, students are left with no one to turn to when it comes to their missing marks. The only real recourse for them is to continue waiting for their results to show up.

All of this has also been compounded by the erratic behaviour of myUnisa, the university’s student back end. Many features of the back end, including the ability to view academic records and exam results, have strangely gone missing as of late. At the time of writing these two features have returned and are accessible, albeit with the all important exam marks still missing.