While Steam is generally praised for its ease of game refunding, GOG has just rolled out changes to how it handles them which makes its platform even more compelling.
“…starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it,” GOG writes in a blog post about the change.
For more information about how this works there’s an FAQ section which you can read over.
We’ve done just that and dug up some extra details, like how exactly you can process a refund if need be. Applying for a refund requires contacting customer support, and if a game isn’t working technical support should be contacted instead.
As for what happens once a refund goes through, customers will have two options: the money being reversed into their GOG account to spend on other games, or a cash refund by way of the original payment method. The latter will be done as soon as the refund is processed, while the former “can take a few business days, depending on the exact payment method used”.
Further details to take note of here is that gifted games can be refunded to the buyer of the gift, and that Games in Development titles (GOG’s version of Early Access) are also accessible to the same 30 day refund period. DLC can also be refunded, but packs of them will need to reversed as a bundle.
Pre-orders are probably the most lenient option here. Refunds are available on them for the entirety of the period before release, and then 30 days after the game finally comes out.
All of this sounds great for the consumer so far, but what about the developers whose games are being refunded?
“We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games. We may refuse refunds in such individual cases. We’d also let you know about any future adjustments in the voluntary Refund Policy in advance,” GOG adds.
As for how often customers can initiate refunds, there are no limits at this time, but again GOG reserves the right to deny a refund on a case by case basis.