Despite some of the issues that have been plaguing the ridesharing half of the business, Uber Eats has been making some strides during the COVID-19 pandemic and lockdown, especially when it comes to the way it has pivoted to add new services to its delivery platform.
The latest is medication, and specifically schedule one and schedule two medication, thanks to a recent partnership with Medicare. Added to the scheduled medication, Uber Eats users will also be able to purchase over-the-counter self-medication via the app, and have it delivered to their address.
It should also be noted that this partnership only extends to Medicare pharmacies located in Johannesburg and Cape Town for now, so hopefully Uber South Africa is looking at partnering with others in order to extend the reach of this new service.
“With various convenience goods already sold by Medicare via the Uber Eats marketplace, the extended partnership will allow users to add over-the-counter schedule 1 and 2 medication (self-medication) directly into their basket for convenient delivery. This significantly increases access to medication to those who need it most, without any risk of leaving the safety of their homes,” notes a press release sent to Hypertext regarding the announcement.
“These steps will see pharmaceutical items like Genpayne, ACC200 or Corenza C and other medicines available over-the-counter at pharmacies, available for delivery via the Uber Eats app,” it adds.
The app itself has also been updated to make it easier to navigate, with specific sections like groceries, medicines, speciality foods, and pet food.
Uber Eats adds that visible locations will appear inside the app behind the Medicare pharmacy banner, or accessible by searching for “Medicare”.
Explaining how the ordering and delivery process will work under lockdown, Uber Eats says that no physical contact is required with an attending pharmacist, however, should a user need further assistance with the available medication, a pharmacist is contactable via phone.
Furthermore, before any order is prepped and dispatched, the user will need to provide personal details including their full name, address and contact number as required by regulations. Upon delivery, the person accepting the medication will need to provide a form of identification.
Given some of the continued struggles many South Africans face under lockdown, this new offering from Uber Eats should prove popular, both now and when lockdown ends.
“Seeing how quickly locals adopted an online platform, allowed us the opportunity to significantly scale our offerings to cater for more than just food, moving to just about anything that one might need to live comfortably at home,” addss Shane Austin, GM of Uber Eats in Sub Saharan Africa.[Image – Photo by Christina Victoria Craft on Unsplash]